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Apprentice Business and Customer Service Administrator HARRIS & CO LTD

This exciting opportunity has arisen working for Harrus & Co Chartered Accountants. You will be part of a friendly hardworking team; you will provide general administrative support to the current team under the direction of the Office Manager.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday, 09:00 - 17:30.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Oct 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000084250

  • Positions

    1 available

What will the apprentice be doing?

This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required.

You will have the ability to communicate in a professional manner face to face, over the telephone or online.

  • Update and maintain records both computerised and paper based to a high level of accuracy
  • Reception duties – meeting and greeting clients in a confident and courteous manner
  • Deal with telephone calls and ensure that accurate messages are taken and forwarded to the relevant person
  • Update company's social media platforms and deal with any marketing activities as directed by the office manager
  • Process incoming and outgoing mail promptly
  • General administration tasks to include, filing, archiving, typing, scanning and photocopying
  • To work collaboratively with colleagues to ensure the organisation provides an efficient and effective service to clients

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

  • Attend and be punctual for all induction sessions
  • Attend and be punctual for all lessons
  • Complete all required assignments by the required timeline
  • Build up your portfolio of evidence on-going during your apprenticeship programme
  • Access support from your tutor/assessor as and when required
  • Access support from your manager with regards to any evidence requirements or support as and when required
  • Attend all work-based training/support sessions

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2 Practitioner

The standard covers the following:

  • Knowledge
  • Skills
  • Behaviours and Attitude

You will complete an End-Point Assessment (EPA) this will involve the following:

  • Showcase Portfolio
  • Interview
  • Practical Observation
  • Professional Discussion

Functional Skills Level 1 and then Level 2 in maths and English, Exemptions may apply if Grade A* to C or 4 to 9 GCSE, Functional or Key Skills Level 1 or 2 (or equivalent).

You are given one day per week as time off to study. This will be on a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. 

There may also be further apprenticeship or other training available following successful employment and achievement of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths and English (Grade Grade C/4 or above) Essential

Things to consider

Following applying for this vacancy the first stage, after your initial application, will be to attend an interview with Nichola Barnes.  If you do not attend this interview your application will not progress any further. For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk Mobile Number:   07788390025 Apprenticeship Team:  apprenticeships@kirkleescollege.ac.uk NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have. The salary may be negotiable.  This will depend on experience.  This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Your employer will allow you time off for study and this will be part of your contract of employment.  You should attend all required classes and keep up to date with any set work.

About the employer

At Harris and Co, we take pride in our client care and have been providing a quality service to clients for over 100 years. Our philosophy is to provide an excellent, responsive & relevant service to be pro-active in servicing our clients & needs to provide a service at a cost that is reasonable & competitive; to identify clients specific needs; to provide value-added services in addition to traditional audit, accountancy & taxation skills. Whatever your business, whatever its size, our team will deliver tailored advice, practical solutions & a personal service that will really make a difference to your financial success. We will work with you every step of the way. We have thirteen Chartered Accountants & Chartered Certified Accountants in the practice, & six Chartered Tax Advisers - you will benefit from this wealth of experience & excellent professional expertise.

Employer

HARRIS & CO LTD

Address

MARLAND HOUSE

13 HUDDERSFIELD ROAD

BARNSLEY

S70 2LW

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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