Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

L3 ICT Support Technician apprentice - UK Plumbing Supplies - Stockton Heath WA4 6HL UK PLUMBING SUPPLIES LIMITED

To assist with the support and administration of Company systems within UK Plumbing Supplies Limited (UKPS). This role within the Business Systems Support team of UKPS, involves the co-ordinating and supporting all the support activities that the team perform for the multiple businesses.

Sign in to apply

Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage


    £16,000 to £18,000 annually. To be discussed at interview

  • Working week

    Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Process incoming calls/emails in accordance with defined processes and priorities at agreed service levels
  • To identify issues, provide and advise suitable solutions and actions
  • Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software
  • Escalation and management of issues to 3rd Party vendors ensuring all parties are regularly updated on progress
  • To become a core business system subject matter expert
  • To provide support to the companies’ desktop solutions and management of active directory, user maintenance processes and Microsoft Office products
  • Liaising with the Operational Support team as required to facilitate onsite systems and support activities
  • To assist with User Acceptance Testing of systems enhancements, patches and bug-fixes
  • To assist with the management and record keeping of all IT assets including hardware and software licensing
  • Installation and configuration of systems applications when necessary and with third parties
  • To assist other team members in testing, troubleshooting and diagnosing problems
  • Ensure ‘best practice’ systems procedures are followed and adhered to
  • Within a culture of continuous improvement, assist with the development and effective operation of the department by recommending new/different working practices and processes
  • Assist the Business Systems Team with the planning of systems training courses, training material etc.
  • Assist the Business Systems Team during the integration process of new Profit Centres
  • Assist the Business Systems Team during the acquisition process of new companies
  • To primarily be based in the Stockton Heath Service Centre
  • To improve the efficiency and effective nature of the department
  • To ensure the wellbeing and morale of colleagues within team
  • To assist at whatever level necessary to compliment and improve the running of the team

What training will the apprentice take and what qualification will the apprentice get at the end?

Expected duration: 18 months
Apprenticeship level: Advanced (Level 3)

Programme: L3 Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard

The training covers the following core occupational duties:

What is the expected career progression after this apprenticeship?

  • During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment / training and online learning, at the end of which you will have the ability to work as an ICT Support Technician

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Problem solving skills, Team working, Willingness to learn, Verbal & written communication, Proactive approach, Ability to work independently


GCSE or equivalent English Language (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential

Things to consider

Eligibility You must meet the following eligibility criteria to apply for the role: - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK

About the employer

UK Plumbing Supplies provide a dedicated and attentive service to trade and industry. Combining local, personal service with a wide range of high quality and cost-effective branded products from over 310 locations. UKPS are one of the UK’s largest plumbing and heating distributors, and the largest independent merchant. The company was only formed in late 2016 through the acquisition of Willbond which at the time had 8 Profit centre Locations. Through a series of acquisition, we now trade under 11 brands such as HPS, Plumbcity, Plumbstop, Willbond, UKPS, Plumbing supplies, Plumbase, Graham and Plumbstore. Our Service Centre Our IT, Finance, Banking, Payments, Payroll and other key support functions are based in our Stockton Heath Service Centre. Our Service Centre is keen to supporting our stores and contributing to our business performance. To help support the growth of our IT team we have an opportunity for an IT Support Technician to join the team whilst completing an IT solutions apprenticeship programme. This is a great opportunity for an individual who wants to learn new IT skills and start a long term career within a growing business.




Quayside 2a Wilderspool Park

Greenalls Avenue

Stockton Heath


You must have JavaScript enabled to view a map of the location


Training provider



Leila Bradbury


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.