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Customer Service Apprentice CARPET STYLE INTERIORS LTD

This Apprenticeship will provide the successful candidate with an excellent opportunity to develop a wide range of skills and knowledge whilst working as an integral part of a small friendly team. Full training will be provided in all aspects of our products and services in addition to your Apprenticeship training with Access.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,750.00

    Hourly wage to be regularly review an increased in line with performance.

  • Working week

    9am – 5pm. 5 days each week to include one Saturday or Sunday per week.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    05 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000084098

  • Positions

    1 available

What will the apprentice be doing?

The role will involve:

  • Answering the phones and taking telephone messages
  • Meeting and greeting customers face to face
  • Responding to customers emails
  • Providing information and advice on products and services to customers
  • Communicating with suppliers

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training. On the job and off the job training will be delivered in the workplace.

What is the expected career progression after this apprenticeship?

Opportunity for a permanent role within the company upon successful completion of the Apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Reliable, Polite

Qualifications

GCSE or equivalent English (Grade 9-3) Desired
GCSE or equivalent Maths (Grade 9-3) Desired

Things to consider

When applying for the position, please consider the location of the business and ensure that you can travel there.

About the employer

Carpet Style is one of the leading names in Nottingham’s carpet market place. Carpet Style has a long history in and around Nottingham. We are a family run business with an extensive range of carpets, vinyl, laminate, beds and rugs.

Employer

CARPET STYLE INTERIORS LTD

Address

1 GREAT NORTHERN WAY

VICTORIA ROAD

NETHERFIELD

NG4 2HD

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Contact

Learner Engagement Team

info@atem.co.uk

0330 002 6266

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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