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Customer Service Apprentice IGNIS FIRE PROTECTION SERVICES LTD

An opportunity has arisen for a customer service apprentice to join our team where you will support and learn from the current staff and carry out various customer service duties as well tasks relevant to the business,

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Closing date: 09 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,084.80

  • Working week

    Working week, 8:30am-5pm, Monday-Friday.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    05 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000083874

  • Positions

    1 available

What will the apprentice be doing?

Daily duties will include:

  • Supporting and learning from the current staff 
  • Booking in service jobs for the engineers
  • Copying up and chasing quotations
  • Adding invoices to QuickBooks
  • Help chasing debt
  • Sending out statements and worksheets to customers
  • Order parts for quoted jobs and engineer stock
  • Some social media duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Development of skills, knowledge and behaviours in accordance with the level 2 customer service practitioner apprenticeship standard.

Level 1 functional skills in English and maths progressing to level 2 (dependant on prior achievement).

20% off the job learning to include directed online study, assessor set assessments, in house training (as per employer direction) and observation/shadowing of experienced employees.

End-point assessment.

What is the expected career progression after this apprenticeship?

We would like this to turn into a permanent role.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Knowledge of MS Excel

Qualifications

GCSE or equivalent English (Grade 4 (C) and above) Desired
GCSE or equivalent Maths (Grade 4 (C) and above) Desired

Things to consider

Office based at all times, with the odd site visit with engineers to understand the business.

About the employer

We are a fire and security company that install, maintain life safety systems for commercial clients. We work for number of different people, housing trust, Halfords, Farmfoods to name a few.

Employer

IGNIS FIRE PROTECTION SERVICES LTD

Address

5 The Pavilions

Cranmore Drive, Shirley

Solihull

B90 4SB

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Training

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Contact

Nadia Davies

apprenticeships@solihull.ac.uk

0121 678 7148

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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