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IT Service Desk Engineer Apprentice BRIGHTCLOUD TECHNOLOGIES LIMITED

We’re looking for an apprentice to join our busy Service Desk team. You will gain experience of all first line and some second line Service Desk tasks.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    21 Oct 2022

  • Date posted

    05 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000083820

  • Positions

    1 available

What will the apprentice be doing?

  • Triaging incoming service requests, both via telephone and email
  • Communicating with our clients verbally (via telephone) and written (via emails/tickets)
  • Maintaining client expectations by providing regular updates on ticket statuses and outlining expected response times
  • Monitoring and maintaining the support email queue
  • Troubleshooting hardware and software issues remotely
  • Performing daily reviews of backup statuses and other system-critical functions
  • Creating and updating internal and client-facing documentation

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

Subject to the satisfactory completion of your apprenticeship you will be offered a full-time role as a Service Desk Engineer.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Telephone manner

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

BrightCloud Ltd is a Managed Service Provider (MSP), providing IT outsourcing and hosting services to the SME sector.  We offer a wide range of Managed Services and support technology from such companies as Microsoft, Citrix, VMware, Cisco and Veeam.

Employer

BRIGHTCLOUD TECHNOLOGIES LIMITED

Address

SYSTEMS HOUSE

5 COTTERSBROOKE PARK

HEARTLANDS BUSINESS PARK

NN11 8YL

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2022