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IT Support Technician Apprentice TEVALIS LIMITED

Based in a modern head office in Hessle, Tevalis currently employ over 100 people and are growing fast. They are now seeking an IT Support Technician apprentice to join their Early Life Support Team. The successful candidate will be responsible for assisting newly onboarding clients through their first 2 week support cycle.

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Closing date: 03 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, shifts to be confirmed

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    04 Oct 2022

  • Date posted

    02 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000083580

  • Positions

    1 available

What will the apprentice be doing?

  • Resolving logged Support cases to an exceptional standard.
  • Liaising with clients via inbound and outbound telephone calls.
  • Assisting clients with system configuration requests.
  • Documenting common early life issues and passing feedback on to the Early Life Support Manager.
  • Providing remove support to on-site Tevalis Engineers.
  • Onboarding new third-party integrations.
  • Performing testing and Engineer sign-off before the engineer leave sites.

What training will the apprentice take and what qualification will the apprentice get at the end?

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

  • Level 3 Apprenticeship in IT Digital Support Technician
  • Level 2 Functional Skills in ICT
  • Level 2 Functional Skills in Mathematics
  • Level 2 Functional Skills in English

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities.

What is the expected career progression after this apprenticeship?

Opportunity to advance in the workplace or go onto Higher Education.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Tevalis support hospitality businesses of all shapes and sizes, from single independent operators to multi-site chains and leading brands, in the UK and internationally.

Employer

TEVALIS LIMITED

Address

Unit 9, Orchid Road

Bridgehead Business Park

Hessle

HU13 0DH

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Training

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Contact

Mya Buckingham

mya@hullbusiness.co.uk

01482211714

Apprenticeship standard

Digital support technician

Level 3 (A level)


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