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Receptionist - Customer Service Apprentice Broomfield Medical Centre

An exciting opportunity has become available for the right candidate to receive, assist and direct patients in accessing the appropriate service or healthcare professional. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

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Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 hours per week; shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    02 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000083551

  • Positions

    1 available

What will the apprentice be doing?

Duties include:

  • Greeting and directing patients
  • Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc in accordance with practice policy
  • Dealing with requests for information
  • Explain practice arrangements and formal requirements to new patients

What training will the apprentice take and what qualification will the apprentice get at the end?

Training to be provided

  • Level 2 Diploma in Customer Service
  • Functional Skills (if required)
  • ERR - Employee Rights and Responsibilities
  • PLTS - Personal Learning and Thinking Skills

What is the expected career progression after this apprenticeship?

Long term career progression will be available for the correct candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Initiative

Qualifications

GCSE or equivalent English and Maths (Grade A-C/9-4) Desired

About the employer

We are a well established practice situated over 2 sites in Earlsdon, Coventry and Health Centre Road, Coventry. We look after 18,500 + patients over 2 sites, with several doctors in the medical centres. We teach medical students and train GPs. Our doctors are experienced and professional and have a diversity of medical interests and skills. We aspire to providing our patients with a first class integrated healthcare service in a caring and well managed environment.

Employer

Broomfield Medical Centre

Address

BROOMFIELD PARK MEDICAL CENT

SPON END

COVENTRY

CV1 3HQ

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Training

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Contact

Katie Lumb

lumb.k@cw-chambertraining.co.uk

02476231122

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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