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IT Solutions Level 3 Apprenticeship IMPROVE INTERNATIONAL LTD

•Seek to solve technical problems for colleagues and departments across the business. •Responsible for installing and upgrading system components and setting up software for employees. •Resolving IT and hardware issues in network administration.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Mon -Fri 9am-5.30pm 1 hour for lunch

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    02 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • On-site and remote user support
  • Installation, configuration and maintenance of hardware and software
  • Purchasing local laptops and equipment in-country to be configured
  • Inventory management of equipment and peripherals
  • Handling of Incidents / Requests
  • Control of SLA and Service Levels
  • Configuration of servers, PCs and telephones through specific software or physical
  • Activation/repair of equipment when under warranty
  • Management of equipment in stock
  • Receipt and dispatch of equipment
  • Administering data and network security
  • Monitoring wireless network systems
  • Ad hoc IT project work with our global IT team (based in Portugal)

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Apprenticeship L3 Standard

How is it delivered?

  • Weekly ‘day release’ for 28 weeks to cover mandatory units – term time only (Includes 5 weeks of revision sessions)
  • Weekly ‘day release’ for Hardware or Software pathways – 7 weeks for software, 8 weeks for hardware. Apprentices will have the option to attend all sessions or just those for their chosen pathway. Term time only.
  • Online learning – Approximately 103 hours
  • Apprentices can begin their training with Assessor-based meetings to meet the SK&B in the Standard
  • Assessor/Employer reviews held every 12 weeks as a minimum
  • End Point Assessment (EPA)
  • Knowledge Test – Comprised of four Knowledge Units each based on multiple-choice questions
  • Project and Interview – Comprised of two parts: a project giving the apprentice the opportunity to undertake a business-related project away from the day to day workplace, followed by a structured interview with an independent assessor - assessing the knowledge, skills and behaviours within the standard demonstrated in the project as well as drawing on those demonstrated in their portfolio

Apprenticeship standard - IT solutions technician

What is the expected career progression after this apprenticeship?

We would be keen to ensure the apprentice has the opportunity to grow in the field of IT and if we have roles available then to apply.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Flexible, Good time keeping, Willingness to learn


GCSE or equivalent 3 further GCSE's (Grade C/4 or above) Essential
GCSE or equivalent English & Maths, (Grade C/4 or above) Essential

Things to consider

Students will need to be able to get to Improve Internationals location in Wroughton, Swindon, SN4 0QJ. Public transport is available but not frequent, so please consider ability to get to location prior to applying. Catering facilities are not available so lunch should be brought to venue. You will need to complete pre-screening paperwork and have a chat with New College to discuss any experience, interest in the apprenticeship and how it is delivered. You will need to complete initial assessments in maths and English By submitting your application, you confirm that you are happy for New College Swindon to share your information with the employer as part of the application process.

About the employer

The company was founded by a group of like-minded veterinary surgeons, with the aim of providing the highest standard of Veterinary CPD to the veterinary sector








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Training provider



Carly Taylor

07595 201840

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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