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Apprentice Operations Assistant WebCider Business Solutions Ltd

Apprentice Operations Assistant for a Software and Digital Marketing company based in Bury. You will undertake your Level 2 Customer Service Practitioner qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jan 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

  • Working week

    Monday - Friday 9.00am - 5.00pm, half an hour unpaid lunch break

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    24 Jan 2023

  • Date posted

    02 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000083394

  • Positions

    3 available

What will the apprentice be doing?

  • General customer service duties: reply emails/messages; answer phone calls/online chats and other clients enquiries
  • Maintain clients' website information and keep all information up to date
  • Process clients' online order proactively.
  • Process clients' website registrations
  • Update client's information on various business directories
  • Compose posts for clients' social media accounts and prepare newsletters
  • Data research
  • Manage product listing and sales processes through retail channels for the business, such as Amazon etc
  • Photo shooting products and get the images on clients' website when they are ready
  • Work closely with other teams to deliver given projects/tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • Progression into full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Initiative

Qualifications

Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

About the employer

WebCider is an expanding business who offers website creation, maintenance and marketing services for businesses, big or small. We runs various e-commerce website for our clients, to keep the site up to date, attract more users and increase their online sales. And we are constantly seeking for new ideas, new methods to make our service better.

Employer

WebCider Business Solutions Ltd

Address

Millett Street

Bury

Greater Manchester

BL9 0JA

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Training

Training provider

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jan 2023