Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Administration and Receptionist Apprentice Clifton Road Surgery

A great opportunity has arisen within a busy doctor’s surgery where they require a Front of House Receptionist and Administration Apprentice to join their team. They are seeking an enthusiastic individual who is wanting a career within this sector.

Sign in to apply

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Contracted hours per week to cover the following shifts: 8.00am to 5.00pm on Monday, Tuesday, Thursday, Friday and 2.00pm to 5.00pm on Wednesday.

    Total hours per week: 35

  • Expected duration

    20 Months

  • Possible start date

    03 Oct 2022

  • Date posted

    02 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties to include:

  • Greet all patients on arrival whilst on the front reception desk
  • Answer the telephone and deal with or re-direct enquiries
  • Handle general enquiries, referring where necessary
  • Make new and follow-up appointments
  • Register new patients, following Practice Policy (advise new patient appointment needed with Health Care Assistant and provide patient with the relevant paperwork)
  • Record requests for home visits on the computer system and extract relevant paperwork
  • Charge patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book
  • Receive all deliveries and notify the relevant recipient immediately, any refrigerated items must be dealt with and urgently refrigerated. Any patient specimens must be refrigerated and, if necessary, the nurse team notified

Clerical duties:

  • Check email account and prescription box for repeat prescription requests
  • File prescriptions in prescription box once signed by the doctor
  • Open, date stamp, sort and scan all incoming post on a daily basis
  • File the post and any other relevant documents in the administration tray

General duties:

  • Each morning, undertake the opening up procedures/protocol, check heating and ventilation and ensure fire doors are unlocked
  • Each evening, leave the reception area tidy and ready for incoming colleagues
  • Ensure the waiting and clinical rooms are tidy
  • Ensure information regarding unsolved or urgent problems are passed on
  • Complete the start of day and end of day checklists when working an early or late shift i.e. turning off PC’s, printers and lights etc.
  • Ensure that all windows are shut and lock up the premises securely
  • Undertake any other duties as agreed with the Practice
  • Any other duties as are within the scope, spirit and purpose of the job as requested by the Line Manager or Practice Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration Standard
  • Functional skills in Maths and English if required 

What is the expected career progression after this apprenticeship?

This could lead to a full-time position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Confidentiality, Ability to multi-task


GCSE or equivalent Maths and English (Grade C/4) Desired

Things to consider

Applicants CANNOT be a patient of this practice

About the employer

The doctors and staff at Clifton Road Surgery are proud to offer the highest standard of patient centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.


Clifton Road Surgery




CV21 3QF

You must have JavaScript enabled to view a map of the location


Training provider



Emma Stead

01788 820132

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.