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IT Support Technician Apprentice INFRASYS LTD

Primary role will be to provide first line technical support to the company’s customers.

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Closing date: 09 Oct 2022

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday - Thursday, 8:00am – 4:30pm (30 minutes for lunch) and Friday, 8:00am – 1:00pm.

    Total hours per week: 37.0

  • Expected duration

    24 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    01 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000083021

  • Positions

    1 available

What will the apprentice be doing?

  • Trouble shooting and resolving customer issues
  • Installing and supporting IT solutions (on-premises and cloud solutions)
  • Liaising with third-party suppliers
  • IT infrastructure support both remotely and on-site

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information communication technician apprenticeship standard (level 3) support technician pathway
  • Functional skills level 2 in English and maths as required
  • End-Point Assessment (EPA)
  • 1 day each week at college (Blossomfield Campus)

What is the expected career progression after this apprenticeship?

You will be qualified to work as an IT support technician. Development paths of interest may include level 4 apprenticeships including: cyber security technician or network engineer.

Requirements and prospects

Desired skills and personal qualities

Strong interpersonal skills, Relationship management skills, Flexible and adaptable, Accountable

Qualifications

GCSE or equivalent English (Grade 4 (C) and above) Essential
GCSE or equivalent Maths (Grade 4 (C) and above) Essential

Things to consider

Work is office based with occasional travel to customer sites. Does involve occasional lifting – putting PC’s/monitors on desks or servers in racks. Ability to work well in a team is essential.

About the employer

Infrasys is a professional IT managed services company, we provide remote and onsite server, client and network services to SME customers.

Employer

INFRASYS LTD

Address

COLMAN HOUSE

STATION ROAD

KNOWLE

B93 0HL

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Training

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Contact

Nadia Davies

apprenticeships@solihull.ac.uk

0121 678 7148

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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