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Apprentice IT Support Technician XUPER LTD

Are you looking to secure a career in IT studying through an Information Communications Technician level 3 apprenticeship? Do you view yourself as a problem solver and have a keen eye for detail? If this is you read on, as an exciting opportunity has arisen for a tech savvy individual to join a global IT Managed Service Provider based in Derby!

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Closing date: 13 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    18 Oct 2022

  • Date posted

    01 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Acting as 1st Line Support Technician on the Service Desk
  • Working as part of the larger service desk team to complete tasks
  • Answering the phone to customers
  • Logging calls into Service Desk Ticket System
  • Looking at Resolving 1st Line Queries
  • Providing remote access support through using TeamViewer etc
  • Assisting with network faults; LAN, WAN, VPN’s
  • Migrating Office 365 to the cloud
  • Updating company database
  • Providing server maintenance and support to external/internal clients/colleagues

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician Standard.

Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.

You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

What is the expected career progression after this apprenticeship?

  • The opportunity to progress into a full-time IT 1st Line Support role upon completion of the apprenticeship
  • The potential to progress onto an IT level 4 apprenticeship upon completion of level 3

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English Language/Literature (Grade C/4 or equivalent) Essential
GCSE or equivalent Mathematics (Grade C/4 or equivalent) Essential

Things to consider

• Free Onsite car parking • Small close-knit team with a fantastic working environment • A business with a proven track record of evolving individuals and supporting apprentices

About the employer

Based in Derby, East Midlands, Xuper have approximately 40 direct employees in the UK. We provide both Local and International IT Support to many Globally recognised organisations. Our office-based Service Desk Engineers and Field Engineers support our customers 24 hours a day, 7 days a week and work closely with a network of partners to support our valued Customers.







DE21 6BF

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Training provider



Abbygail Maddison

Apprenticeship standard

Information communications technician

Level 3 (A level)

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