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Patient Co-ordinator Apprentice St Georges Surgery

You will assist and direct patients in accessing appropriate service or healthcare professional in a courteous, efficient, and effective way. Managing the expectations of patients, carers, or guardians to provide a high standard of patient focused service. Actively communicate relevant information between patients and their healthcare professional.

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Closing date: 04 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hours. Mon – Fri between the hours of 8:00am – 18:30pm. Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    15 Oct 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Support the Team Leader in the delivery of safe and efficient responses to patient requirements.

Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completion of tasks as appropriate.

Creation of new patient records.

Maintain quality standards and in line with information governance, GDPR and DPA regulations.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard, which includes:

·         Level 2 Functional Skills in Maths and English (if required)

·         End-Point Assessment (EPA)

·         Underpinning skills, knowledge and behaviours


The training provider for this Apprenticeship will be City of Bristol College who will support you in working towards achieving your qualification.

What is the expected career progression after this apprenticeship?

Full Time Employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English & Maths (Grade 4 / C) Essential

Things to consider

Uniform Supplied.

About the employer

Our Sunnyside Surgery is well placed in Clevedon with an attached pharmacy, serving patients living in Clevedon and the surrounding villages.


St Georges Surgery


4 SunnySide Road


BS21 7TA

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Training provider



Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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