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Joining a vibrant team to support their customer base with technical issues, completing troubleshooting and resolving problems on a daily basis.

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Closing date: 29 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Sep 2022

  • Date posted

    01 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Liaising with customers over the telephone, remotely & on-site to assist with, advise and solve a wide range of 1st line UC issues (such as broadband, lease lines VoIP). These can include diagnosing call quality issues, password resets, setting up new VoIP equipment or broadband equipment.
  • Unpacking, installing, configuring and delivering a wide range of VoIP and broadband equipment from VoIP phones, network equipment, scanners & routers.
  • Installing, configuring and supporting a wide range of PBX engines and Switch servers.
  • Setting up customers on the correct portals.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • IT Solutions Technician - Hardware Level 3
  • 100% remote delivery - 2, 2 hour live sessions each week with 6 hours worth of on-demand content
  • Full support provided by Althaus digital throughout the apprenticeship

What is the expected career progression after this apprenticeship?

  • Progression onto a Level 4 apprenticeship
  • Full time role after successful completion on the Level 3 apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent Maths and English (Grade Grade 9-4 (A*-C)) Essential

About the employer

Ten years ago, entrepreneur Martin Heiman identified a gap in the market. His dream was to allow business owners to be contactable anywhere in the world without hassle. Since then, Fone World has helped business owners stay connected through business mobile services, IoT, leased lines and VoIP. But those are just the means to an end. What really motivates us is our desire to give you, and those around you, complete peace of mind. Whether it’s you, your staff or your clients, we want everyone to enjoy the serenity that they need to achieve their goals.


Fone World




M7 4UJ

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Training provider




01332 427517

Apprenticeship standard

IT solutions technician

Level 3 (A level)

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