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Business Administration Apprenticeship QUEENSWAY ORTHODONTIC PARTNERSHIP

Patient Support Advisers are required to work as part of the dental team to assist in the provision and delivery of dental care services to patients. Most particularly by providing all front of house services as part of the overall procedures to ensure maximum contribution to patient comfort and to the Clinic profitability.

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Closing date: 29 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.30pm

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    04 Oct 2022

  • Date posted

    31 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Appointment Book / Treatment:

  • To welcome patients and visitors and direct them to the appropriate area
  • Arrive and complete patient appointments correctly
  • To notify patients if the clinician is running late
  • To schedule appointments in person or by telephone, liaising with the provider where necessary in accordance with Clinic policy
  • To contact patient’s who have missed appointments within 10 minutes of their appointment time and update treating clinician
  • To monitor the diary in the morning and afternoon for any ‘Gaps’ and update clinicians / treatment co-ordinator as needed
  • Confirming of appointments
  • Run and action no show report on a daily basis
  • Ensure all letters are printed and confirmed by the end of each day
  • To address mail daily, out mail to be franked, in mail to be given to admin team
  • Address and action patient check in messages
  • Ensure ALL patient personal details are checked verbally at each attended appointment and updated as needed


  • Collect patient charges in accordance with the Clinic policy
  • Balance all monies received at the end of each day: Ensure monies are held securely until banked: Complete records ready for banking
  • Ensure patient contracts are set up correctly, deposit is taken, and a direct debit form is completed. A patient is never to leave the building without a contract in place


  • Ensure emails for Braces and NHS accounts are checked frequently and dealt with accordingly throughout the day. Emails should never be left for the following day
  • To action new patient enquiries as they arrive
  • Ensure all patient information is correct and all categories must be completed and correct

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factors

Training 2 days a month via Zoom and2 days in the workplace 

What is the expected career progression after this apprenticeship?

Permanent position may be available following successful completion of the apprenticeship programme

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent Maths & English (Grade 9-4 or A*-C) Desired

Things to consider

This role will require some of the working week to be in the Darlington Queensway Orthodontics branch

About the employer

Queensway Orthodontics aim to become the North's most outstanding orthodontic business. To create confidence and wellbeing for everyone with whom we connect.




Queensway Orthodontics

10 Newgate Street

Bishop Auckland

DL14 7EG

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Training provider



Laura McMaster


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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