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Business Administrator Apprenticeship CITYSPRINT (UK) LIMITED

A successful Business Admin Apprentice positively contributes to the success of the Service Centre by supporting both the Manager/ Operations Manager and all warehouse and operational functions within the Service Centre to ensure all duties are carried out in line with customer Service Level Agreements (SLA).

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm (with one hour for lunch unpaid)

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    20 Oct 2022

  • Date posted

    31 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Collaborates effectively with all stakeholders (Drivers, Service Centre Colleagues, Clients, Suppliers)
  • Acts as a City Sprint ambassador always
  • Demonstrates a strong customer orientation and builds successful/strong customer relationships
  • Actively promotes a positive work environment
  • Where necessary supports the optimisation of all courier resources across the national network
  • Ensures all paperwork and systems are maintained efficiently and accurately and in line with business requirements
  • Supports site housekeeping in line with Health and Safety requirements
  • Proactively supports site housekeeping in line with Health and Safety requirements
  • Understand business patterns and proactively contributes to planning for success in peak periods

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 Apprenticeship Standard
    Duration: 15 to 17 months (dependent on exemptions)
  • Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your workplace

Units Covered:

  • The Apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio

These are grouped into 3 themes which complement each other and are as follows:

  • Core Business & Administration
  • Managing Self & Personal Skills
  • Using Resources & Achieving Results


  • After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme
  • After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship
  • End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met
  • Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment

Functional Skills: 

  • Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A - C / 7-4 or equivalents in English and maths)

What is the expected career progression after this apprenticeship?

  • Once the apprenticeship has been completed then there may be an opportunity to continue working at the business in the same position or apply for other vacancies within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative


GCSE or equivalent English (Grade A - C or 4 - 7*) Essential
GCSE or equivalent Maths (Grade A - C or 4 - 7*) Essential

About the employer

City Sprint are the UK's leading same day delivery service that offers delivery and logistic solutions across the UK.




Unit 19 & 20, Calverton Business Park

Hoyle Road, Calverton


NG14 6QL

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Training provider



Ali Franklin

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Oct 2022