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Apprentice IT Support Technician TRAINING AND APPRENTICESHIPS IN CONSTRUCTION LIMITED

We have a fantastic opportunity for the right candidate to be involved with delivering 1st and 2nd line IT Support whilst gaining a L3 ICT qualification. The apprentice will be both helping customers with IT issues such as answering incoming calls and completing technical troubleshooting skills as well as fixing and repairing IT equipment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2022

Apprenticeship summary

  • Annual wage

    £8,580.00

  • Working week

    Monday - Friday 9.00am - 4.00pm

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    30 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000082264

  • Positions

    1 available

What will the apprentice be doing?

We have a fantastic opportunity for the right candidate to work within a busy company delivering IT Support for individuals and businesses.

This provides an opportunity for someone to build their experience and skills base, whilst also studying for a Level 3 IT Technician qualification.

Day to day the role will be varied and not two days alike, but will include:

• Providing 1st line helpdesk support to customers
• Log and respond to tickets on the helpdesk
• Installing and troubleshooting networks
• Computer troubleshooting and repairs
• Business IT support in person and over the phone
• Configuring and testing hardware components networks and devices
• Auditing existing IT systems
• Monthly service packages
• Catching up with industry news and security bulletins

What training will the apprentice take and what qualification will the apprentice get at the end?

Additional training will be provided in the workplace by means of online sessions.

On successsful completion of the Apprenticeship, you will be awarded a L3 ICT qualification.

What is the expected career progression after this apprenticeship?

On succesful completion of the Apprenticeship, there is the opportunity to move into full time employment.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent IT (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

You’ll be IT-literate with skills in the use of Microsoft products Outlook, Word, and Excel, as well as a good grasp of some of the technical aspects of Windows 10/11

About the employer

Apprenticeships New Anglia is a shared apprenticeship scheme employing apprentices and placing them with host companies so that they can get the necessary experience to pass their apprenticeship.

Employer

TRAINING AND APPRENTICESHIPS IN CONSTRUCTION LIMITED

Address

St. Francis House

Queens Road

NR1 3PN

Contact

Sue Appleby

sue@tracweb.co.uk

+441603737739

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Training

Training provider

GINGER NUT MEDIA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2022