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Customer Service and Sales Support Apprentice J F C MANUFACTURING (EUROPE) LTD

JFC Agri are manufacturers of Livestock equipment for Farmers, Horse Owners and supply merchants across the UK. This role includes supporting our area sales managers on the phone and over teams with customer orders and data insights, answering the phones and providing a customer service to our customer network established for over 35 years.

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Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    Starting salary £12,000 / year. Review after 6 months to move to £15,000/year.

  • Working week

    08.30 am to 17:00. 30 minute lunch break and a paid 15 minute break.

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    28 Oct 2022

  • Date posted

    30 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000082169

  • Positions

    1 available

What will the apprentice be doing?

• Get to know the team and understand their responsibilities. Time will be allocated for you to spend time in each department and join weekly meetings.

• Telephone training and getting to know our systems, Navision, Sana, Power BI.

• Inputting Orders.

• Basic Sales Training enjoy getting to know the science behind selling and practicing new skills with your colleagues.

• Develop a category management understanding with the support of your sales team includes joining them in customer meetings.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner qualification
  • Intermediate apprenticeship
  • Telford College
  • Day release
  • Appropriate training course

What is the expected career progression after this apprenticeship?

We are a growing global business, with further progressive opportunities regularly opening up in Oswestry, Stratford and Co Galway Ireland Offices.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Mathematics (Grade 4) Desired
GCSE or equivalent Sciences (Grade 4) Desired

Things to consider

Our Customer service is a key value to our established customer network, a friendly nature is important with the mindset of finding solutions when required.

About the employer

JFC Agri are manufacturers of Livestock equipment for Farmers and Horse Owners and supply merchants across the UK.

Employer

J F C MANUFACTURING (EUROPE) LTD

Address

MAES Y CLAWD IND. EST.

MAESBURY RD

OSWESTRY

SY10 8NN

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Training

Training provider

TELFORD COLLEGE

Contact

Elliot Evlyn-Bufton

elliot.evlyn-bufton@telfordcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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