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IT Support Desk and DevOps Technician Apprentice VENTURE 1 CONSULTING

Do you have a genuine interest in IT? Are you a good trouble shooter? Venture 1 Consulting are looking for an IT Support Desk and DevOps Technician Apprentice to join their team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday – Friday between 9am – 17.30pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    26 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000081840

  • Positions

    1 available

What will the apprentice be doing?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

We are looking to recruit a Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

• Becoming a valued part of the IT Support team.
• Learning how to provide technical support.
• Assisting in customer projects and support activities as skills allow.
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales.
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.
• Updating company systems.

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.

The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security:
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support:
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Potential for full-time position on successful completion of the apprenticeship programme.


Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Venture 1 Consulting help businesses deliver innovation and efficiencies through fit for purpose technology solutions and IT Managed Services.

Employer

VENTURE 1 CONSULTING

Address

CHINA WORKS

100 BLACK PRINCE ROAD

LONDON

SE1 7SJ

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022