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IT Support Technician Apprentice (AZTech IT Solutions LTD) AZTech IT Solutions LTD

Estio Training have an exciting new opportunity for a IT Support Technician apprentice with AZTech IT Solutions LTD, an IT Managed Service Provider based in Milton Keynes.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,500.00

    Salary: £11,500 £12,000

  • Working week

    Monday - Friday 8.00am - 4.30pm or 9.30am - 6.00pm.

    Total hours per week: 37

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    26 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000081463

  • Positions

    1 available

What will the apprentice be doing?

  • Provide Service Desk Support to clients via live chat, email and telephone
  • Log and update key information on the Company’s incident management system
  • Work towards resolution on all support calls, escalating to second line support where needed
  • Work within company Service Level Agreements
  • Create support documentation for clients
  • Liaise with third parties and customers to ensure service levels are met

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Team working, Keen interest in IT, Good telephone manner, Good work ethic, Positive attitude, Willing to learn, Work independently

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Aztech IT are a Microsoft Gold Partner. A dynamic IT managed service provider supporting over 6000 users across 80 small and medium businesses. AZTech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment. We have created a working environment where individuals can learn, develop, progress and flourish in their IT careers at a fast pace.

Employer

AZTech IT Solutions LTD

Address

Libra House

Sunrise Parkway, Linford Wood

Milton Keynes

MK14 6PH

Contact

Megan Finn

megan.finn@estio.co.uk

0113 3500 333

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Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


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