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IT Support Apprentice Johnson’s Cash Registers

Johnsons Cash Registers are looking for an enthusiastic individual to join their team based in Nottingham City Centre. Day to day you will be supporting the team with the set up and use of cash registers whilst learning alongside the Information Communication Technician Apprenticeship.

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Closing date: 24 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday (9am-5pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Oct 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Day-to-day duties will include:

  • Provide technical support to customers both internal and external through a range of communication channels
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements
  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
  • Apply appropriate testing methodologies to hardware or software or cabling assets
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
  • Support the roll out of upgrades or new systems or applications
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Learn key principles of Cloud Security and firewalls

What training will the apprentice take and what qualification will the apprentice get at the end?

Functional Skills level 2 in Maths / English if required.

Information Communications Technician Level 3 Standard

Weekly day release to Nottingham College – The Hub.

Please click on the link above for more information regarding End Point Assessment.

What is the expected career progression after this apprenticeship?

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Accountability and Ownership, Helpful, friendly attitude, Passion for technology


GCSE or equivalent Maths and English (Grade A*-C/ 9-4) Desired

Things to consider

Skills required: · Attention to detail. · Knowledge of current hardware and technology · Good written and verbal communication skills · Basic Microsoft Office Skills · Be responsible and take ownership for all devices allocated to you

About the employer

We have been supplying Cash Registers since 1926 with a focus on high quality equipment from the best manufacturers and a service to match. The equipment may have changed with the times never standing still adding evermore functionality but our unwavering commitment remains the same.


Johnson’s Cash Registers





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Training provider



Kaira McGregor

Apprenticeship standard

Information communications technician

Level 3 (A level)

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