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Apprentice Customer Relations Consultant RRG GROUP LIMITED

Representing The RRG Group, you will provide excellent standards of service to their customers and potential customers! You’ll be based in their Contact Centre at their Head Office in Salford Quays.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Nov 2022

Apprenticeship summary

  • Annual wage

    £13,318.50

  • Working week

    Monday - Friday, 8.30am - 5. 00pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    14 Nov 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000081243

  • Positions

    1 available

What will the apprentice be doing?

As part of the role you will be contacting our customers to gain feedback from their experience and also be handling inbound customer queries.

Main responsibilities:

  • Studying customer feedback to see if RRG Group are providing the level of service required
  • Looking for improvement if standards not being met
  • Contacting customers via email and telephone to get direct feedback from customers
  • Learning about all aspects of the company
  • Spending time with different departments to understand full customer journey
  • Understand the business, what they do and why

Company Benefits:

  • Full training
  • Free parking
  • Access to staff car scheme
  • Company Pension
  • A fun and relaxed working environment.
  • Most of all, you will be an important part of their growing team.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard 

  • Functional Skills Level 2 maths (if required)
  • Functional Skills Level 2 English (if required)

What is the expected career progression after this apprenticeship?

  • As a large business there are many departments that a successful apprentice could end up working in, from the contact centre where they will be mainly based, to our showrooms, service centres plus departments such as marketing, digital sales, accounts and HR

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C or above) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C or above) Essential

Things to consider

Free parking within walking distance. Don’t drive? RRG Group are just minutes away from bus rail and tram links to all over the Greater Manchester area. Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About the employer

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus and SKODA models. Thanks to solid and secure backing and investment; the Group has been able to expand and reinvest into its premises and people. The ethos of the company to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG!

Employer

RRG GROUP LIMITED

Address

173 Cross Lane

Salford

Lancashire

M5 4AP

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Training

Training provider

DAMAR LIMITED

Contact

Sabina Adam

Sabina.Adam@damartraining.com

07566289979

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Nov 2022