Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.


Ace IT Solutions are looking for an IT Apprentice to join our expanding IT support company. The position will cover many different areas of IT including call logging, remote support, user setup, computer and server configuration and fault diagnosis. You will be working as part of our team of experienced qualified IT engineers.

Sign in to apply

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Working week, Monday to Friday – 8:30am – 5:00pm with an hour lunch break. Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Oct 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Logging of service desk tickets into our helpdesk system
  • Building and preparing machines before they are sent out to clients
  • Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
  • Fault finding desktop, laptop and servers at both a hardware and operating system level
  • Helping our clients with their IT problems via email, telephone and remote-control tools
  • Office 365 and Active Directory user and systems management
  • Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services.

What training will the apprentice take and what qualification will the apprentice get at the end?

The IT Solutions Technician Apprenticeship will enable you to gain the relevant knowledge, skills and behaviours to build and support various IT systems.  You will be exposed to a mix of physical and virtual systems, both locally and in the cloud.  You will be ideally placed to continue your career as a second line support or field support engineer.  By the end of the programme, you will be able to set up and maintain an IT network, build and configure hardware, plan design and implement IT solutions and be able to identify and highlight cyber security threats.

On successful completion of the apprenticeship, you will receive the following qualification:

  • IT Solutions Hardware Technician Level 3

What is the expected career progression after this apprenticeship?

After successfully completing the apprenticeship there is an opportunity for future progression and for your contract to be extended or made permanent.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative


GCSE or equivalent Maths and English (Grade 9-4 (A*-C)) Essential

Things to consider

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually two hours per day).

About the employer

Ace IT are your local IT team for the East Midlands. An Ace IT Support contract allows you to concentrate on running your business whilst we look after your IT systems. From 5 to 250 users we have the solutions to make your day to day IT simpler, more reliable and cost effective.







NG16 3RY

You must have JavaScript enabled to view a map of the location


Training provider




Apprenticeship standard

IT solutions technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.