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Customer Service Assistant Apprentice NOVA TRAINING COLLEGE LTD

This customer service apprentice role is a great opportunity to learn and develop new skills and be a part of a thriving team. Individuals that are highly motivated, hard-working and tenacious will be best suited to this role.

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Closing date: 29 Sep 2022

Apprenticeship summary

  • Annual wage

    £8,754.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    24 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000080610

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Answering clients queries
  • Providing  required information to the clients by email
  • Creating/editing marketing templates
  • Providing general and specific information to clients
  • Other general admin duties

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

  • The successful candidate can progress onto further training or into employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Nova Training College (NTC) is a leading Training Provider and Assessment Centre for vocational courses for over 10 years. These courses include Accounting, Electrical, Business, Health and Social Care, IT and many more. The mission of Nova Training College (NTC) is to ensure that through high-quality teaching and learning, our students gain the desired qualifications, obtain broad knowledge in their desired field, and the relevant skills and experience to allow them to achieve their career goals. We are an approved centre of various awarding bodies and also work in partnership with other organisations to deliver specialised training.

Employer

NOVA TRAINING COLLEGE LTD

Address

17 WESTMORELAND ROAD

THE HYDE

LONDON

NW9 9BW

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Training

Training provider

FIRST RUNG LIMITED

Contact

Sabreena Valydon

svalydon@firstrung.org.uk

07495 464797

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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