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Network Technical Support Apprentice AINDALE BUSINESS MANAGEMENT SERVICES LTD

You will join our growing Technical Support team which sits as part of our Technical Operations. You will be responsible for providing remote technical support to our clients and internal colleagues across various product sets, diagnosing faults and providing service through to resolution.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Oct 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Details to be confirmed.

    Total hours per week: 41.0

    (the hours are based on the candidate being over 18)

  • Expected duration

    18 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    24 Aug 2022

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000080587

  • Positions

    1 available

What will the apprentice be doing?

  • Liaising with customer to understand client requests and how best to resolve issues
  • Providing 1st and 2nd line solutions and remediations
  • Proactively reacting to the variations in the incoming call management to maintain an effective support service
  • Prioritising tickets by severity and age ensuring customer satisfaction is maintained
  • Supporting clients managed backup solutions
  • Determining when an escalation is required and handing to the relevant team
  • Triage issues and requests, as well as determine or provide the necessary follow up
  • Supporting project implementations from initial customer training through to support
  • Contribute to knowledge bases for basic issues, intended for use by the Service Desk in the knowledge repository
  • Devise workarounds and interim solutions to ensure our clients experience minimum disruption
  • Assisting the sales team with technical information and advice

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Network Engineer Level 4 apprenticeship?

Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step.

The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.

QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:

  • Get equipped with the advanced technical skills needed for the role
  • Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
  • Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
  • Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
  • Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology

What is the expected career progression after this apprenticeship?

The role offers long-term security and the opportunity to progress into a full-time position, along with continued development. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Time management, Interpersonal skills

Qualifications

A Level or equivalent ICT (Grade Any) Desired
Other Apprenticeship in similar subject (Grade Level 3) Desired
Other BTEC Extended Diploma in similar subject (Grade Any) Desired
Other International Baccalaureate in ICT (Grade Level 3) Desired

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Aindale are a Managed Service Provider, providing a vast range of services and products both internally and to our clients. This can range from assisting a user on a single machine to entire infrastructure support, growth, and project work (and everything in between!). We are an accredited Cyber Essentials Plus Certified Body as well as IASME Assured (previously known as Governance/Gold) Certified Body.

Employer

AINDALE BUSINESS MANAGEMENT SERVICES LTD

Address

31-33 CHAPEL HILL

HUDDERSFIELD

HD1 3ED

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Training

Training provider

QA LIMITED

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Oct 2022