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Medical Receptionist Apprentice Manor House Surgery

We are looking for an enthusiastic and confident person with excellent communication skills to join our team based in Belton. Working within a GP Practice means that we are looking for someone who understands the importance of confidential information and applicants should have good attention to detail and the ability to work under pressure.

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Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage


    4 weeks annual leave plus bank holidays.

  • Working week

    Monday - Friday between 8am – 6.30pm as part of rota.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    24 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To offer general assistance to the practice team and promote a positive and friendly image to patients and visitors on the telephone and in person
  • Answering telephone and directing and assisting patients to the appropriate person or service
  • Undertake a variety of administrative duties to help with the running of the practice
  • Making appointments for patients in appropriate clinics
  • Taking messages from patients, hospitals and other agencies and passing information on accurately and in a timely manner
  • Scanning documents and capturing data and entering data into patient medical records
  • Ordering stocks as directed by nursing team or practice manager
  • Undertaking audits and acting upon those audits to contact patients either by text messaging, email or telephone
  • Monitoring incoming emails and responding appropriately
  • Posting information on practice website and Facebook
  • Providing refreshments for staff and visitors and keeping kitchen area clean and tidy
  • Helping to produce information for electronic and fixed notice boards
  • Keeping reception area clean and tidy
  • Any other duties deemed necessary to complete job role


What training will the apprentice take and what qualification will the apprentice get at the end?


  • Level 3 Apprenticeship Standard in Business Administrator

End-Point Assessment (EPA):

  • Knowledge test
  • Portfolio based interview
  • Project presentation

Delivery Method

  • 14 sessions delivered at Loughborough (Thurs AM)
  • Online portfolio to update with learning and development completed onsite
  • Diarised visits from dedicated Trainer/Assessor

What is the expected career progression after this apprenticeship?

There are lots of opportunities within the NHS to progress after completion of the Apprenticeship, either in Reception, Administrative roles or into clinical care.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade Level 4/Grade C or equivalent) Essential
GCSE or equivalent Maths (Grade Level 4/Grade C or equivalent) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying. It is important to understand that working within a GP Practice means working with confidential information and the successful candidate will need to undertake a DBS Check as part of application process.

About the employer

A rural GP Practice serving 4500 patients who live in the surrounding villages of Belton in North West Leicestershire. Our team of 20 is made up of doctors, nurses, dispensers, receptionists and administrators, working together to provide safe and effective healthcare services in a professional but friendly manner.


Manor House Surgery





LE12 9UJ

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Training provider



Hayley Cousins

Apprenticeship standard

Business administrator

Level 3 (A level)

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