Customer Services Apprentice REVOLUTION HAIR CONCEPTS LIMITED

We are looking for a positive, creative ‘can-do’ type individual who has an interest in dealing with customer enquiries and building customer relationships to support our sales & marketing operations. Please note that this position is mainly working from home using online meeting tools and scheduled meetings with colleagues.

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Closing date: 13 May 2023

Apprenticeship summary

  • Annual wage

    £8,580.00

    Annually

  • Working week

    Monday to Friday from 9am to 5pm

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    14 May 2023

  • Date posted

    24 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000080454

  • Positions

    1 available

What will the apprentice be doing?

  • Answer inbound customer phone calls
  • Answer inbound customer emails  
  • Deal with complaints  
  • Work on new ideas for customer retention campaigns  
  • Handle any fulfilment or shipping issues  
  • Make outbound calls to qualify sales leads and book telephone call appointments for sales team 
  • Make outbound calls to key customers accounts to check how the brand is performing 

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Level 2 Customer Service Practitioner standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

What is the expected career progression after this apprenticeship?

Progression to a full time role or a higher level qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills

Qualifications

GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

Our Salon Professional Haircare brand, Keratin Revolution, is predominately distributed via our own e-commerce website targeting B2B and B2C sales.

Employer

REVOLUTION HAIR CONCEPTS LIMITED

Address

92A ARUNDEL STREET

SHEFFIELD

S1 4RE

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Training

Training provider

MEADOWHALL TRAINING LIMITED

Contact

Amanda Bambrough-Smith

Amanda.Smith@thesourceacademy.co.uk

01142635721

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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