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Apprentice Customer Care Assistant Persimmon Homes Limited

To work for a 5 star house builder and train with an experienced customer care coordinator on handling customers issue with their new home. Full training will be given and offers a variety of day to day issues to deal with.

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Closing date: 21 Oct 2022

Apprenticeship summary

  • Annual wage

    £8,754.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working week is Monday to Friday 9 -5 pm with an hour for lunch.

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000080453

  • Positions

    1 available

What will the apprentice be doing?

Daily responsibilities will be:

  • General administration duties i.e logging defects from snagging reports onto coins
  • Filing
  • Ensuring documents from customers have been returned
  • Courtesy calls/emails
  • Chasing up outstanding defects

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard

What is the expected career progression after this apprenticeship?

Full time employment, a career in customer care and learn multiple aspects of house building.

The chance to progress from a apprentice to office manager or head of customer care.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Excellent phone manner

Qualifications

GCSE or equivalent English (Grade 9-4 or A*-C or equivalent) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C or equivalent) Essential

Things to consider

Work will include periods using a laptop

About the employer

New home builder. Persimmon Homes is one of the largest new home builders in the country with 30 divisions operating from Scotland to London.

Employer

Persimmon Homes Limited

Address

Persimmon House

Roseden Way

Newcastle Upon Tyne

NE13 9EA

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Training

Training provider

CITY OF SUNDERLAND COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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