IT Technician Apprentice ADVANCED IT SERVICES NOTTINGHAM LTD
The ICT apprentice will have a range of duties in their own area assisted by a senior tech. They are expected to work both with supervision and independently. The ICT Apprentice will be involved in resolving routine ICT issues and contributing to new programmes and projects.
Closing date: 05 Jan 2023
Total hours per week: 37.5
Possible start date
10 Jan 2023
23 Aug 2022
Level 3 (A level)
What will the apprentice be doing?
- Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place.
- Install all ICT related peripherals
- Provide support for the servers & network infrastructure
- Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
- Cabling and connectivity installations
- Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
- Perform various stock check requests as advised by senior’s request
- Meet and greet our user base. Perform scheduled appointments and tasks
- To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
- The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
- Carry out hardware inspections and repairs as and when required.
What training will the apprentice take and what qualification will the apprentice get at the end?
This apprenticeship is delivered through the Level 3 Information Communications Technician L3
Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.
You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.
The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:
- IT Support Technician
- Network Technician
- Digital Communications Technician
The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment
Apprenticeship standard: Information Communications Technician
What is the expected career progression after this apprenticeship?
- Progress onto Level 4
- Full time employment
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
EMA TRAINING LIMITED
Information communications technician
Level 3 (A level)
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