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The ICT apprentice will have a range of duties in their own area assisted by a senior tech. They are expected to work both with supervision and independently. The ICT Apprentice will be involved in resolving routine ICT issues and contributing to new programmes and projects.

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Closing date: 05 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday 9-5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Jan 2023

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place.
  • Install all ICT related peripherals
  • Provide support for the servers & network infrastructure
  • Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
  • Cabling and connectivity installations
  • Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
  • Perform various stock check requests as advised by senior’s request
  • Meet and greet our user base. Perform scheduled appointments and tasks
  • To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
  • The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
  • Carry out hardware inspections and repairs as and when required.

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship is delivered through the Level 3 Information Communications Technician L3

Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.

You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

  • IT Support Technician
  • Network Technician
  • Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment

Apprenticeship standard: Information Communications Technician

What is the expected career progression after this apprenticeship?

  • Progress onto Level 4
  • Full time employment

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Problem solving skills, Administrative skills, Logical, Initiative


GCSE or equivalent Maths and English (Grade 4/C) Essential

Things to consider

At EMA we value our Apprentices highly, hence why we have created a reward and recognition platform especially for them! The platform is called EMAzing and it is designed to recognise hard work and reward in the process. It is that unbelievable, we will even go as far as saying that no one else in this industry offers anything quite like this. It offers: Discounts at thousands of shops, FREE birthday gift, FREE weekly Caffe Nero drink or Gregg’s sausage roll, FREE monthly Rakuten film stream, FREE learning and development tools and so much more… As well as: A recognition area with e-cards to applaud good work, celebrate milestones & appreciate peers, EMA podcast series, monthly awards and EMA Alumni.

About the employer

Advanced IT Services are specialists in providing IT support and service solutions to Schools, MATs and businesses across the UK. From fully managed support provision, to business & schools broadband and procurement, we'll work with you to tailor the right package.




Beachwood Park

Main Road


DE72 3EQ

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Training provider



Hannah Johnson

Apprenticeship standard

Information communications technician

Level 3 (A level)

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