Information Communications Technician Apprentice Level 3 (technical support) CUSTOM SECURITY SYSTEMS LTD

The Apprentice will join our engineering team, where you will learn and develop knowledge of the security industry, whilst supporting our servicing team. As well as technical support duties, you will receive training on security solutions including IP video surveillance, access control, intruder and intercom systems.

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Closing date: 02 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working days: Monday - Friday. Start time: 8.00am. Finish time: 5.00pm. Typical College attendance day: TBC.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The apprentice's duties will include:

  • Setting up Servers and Workstations in the office and on site.
  • Configuring security peripherals (Controllers, Cameras, sensors, etc)
  • Prepare both commissioning and testing documentation
  • Bench-test systems before they leave the office
  • Shadow and support Technical Engineers at our site
  • Supporting Service Engineers in the field

What training will the apprentice take and what qualification will the apprentice get at the end?

You will study Level 3 Information Communications Technician  Apprenticeship Standard. The training will be at Harlow College, Harlow, Essex, as well as on the job. The program operates as a day-release, one day per week at Harlow College. 

This will include:

Personal Learning and Thinking Skills.

The program is based on end point assessment.

What is the expected career progression after this apprenticeship?

The successful candidate will be offered an exciting route to progress within the company with a permanent position available once training has been completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent ICT (Information Technology) (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

To be successful as an Apprentice, you must have great time management skills and be willing to fit into the existing staff structure. Outstanding Apprentices are those who respond well to criticism, build good relationships with colleagues, and ultimately make a lasting impression. You should be well-organised, flexible, and willing to assist wherever possible.

About the employer

CUSTOM Intelligent Security pride ourselves on providing our clients with the very best in security solutions and service delivery. We understand the importance of effective security management and the protection it provides. CUSTOM has a proven track record of delivering unrivalled service support and maintenance to many Corporate and Government Offices throughout our long-standing history.




Unit 8

Harforde Court

John Tate Road

SG13 7NW

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Training provider




Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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