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Retail Supervisor Apprentice - PAUL Bakery PAUL UK LTD

PAUL UK, the French family owned Artisan Bakery & Shop, are looking to recruit some great people, if you love great quality food and have a passion for excellent customer service then working for PAUL UK is the place to be. We offer support, coaching and training to help you reach your potential, flexible hours and competitive rates of pay.

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Closing date: 29 Oct 2022

Apprenticeship summary

  • Annual wage


    Starting Salary 10.50 per hour, salary worked out annually for a 40 hour week potential bonus of £1 per hour

  • Working week

    5 shifts a week, over 7 days including some evenings and weekends, will include some early starts - 05:30 onwards Total hours per week: 40

    Total hours per week: 40.0

  • Expected duration

    14 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Our stores open between 07:00 and 08:00 for breakfast. Our Retail Supervisors will be in from 06:00 depending on store opening times. Our Retail Supervisors are the main support to both the Managers and the Team Members. If getting involved in both retail and production and delivering high quality standards in food and customer service. We have a career development plan for ALL shop-based roles.

Key Responsibilities

  • Ensuring that team members have a good level of product knowledge and are capable to assist customers with their questions and requirements at all time
  • Driving sales by leading promotional activity on shift, such as sampling and encouraging customers to try new products
  • Ensuring that the team are fully briefed and trained on any new products, and any promotional activity, as appropriate
  • Dealing effectively and courteously with any customer complaints, ensuring that these are always resolved before the customer leaves as much as possible, investigating the causes of any complaints and reporting these to the manager
  • Leading the team to maintain the shop’s product display by ensuring it is consistently meeting PAUL guidelines, always well-presented with the correct labels, and full of the correct products for the time of day
  • Communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full

What training will the apprentice take and what qualification will the apprentice get at the end?

All of your training will be completed within the workplace, You will be working towards the Level 3 Hospitality Supervisor apprenticeship.

You will have the opportunity to work towards your Functional Skills in maths and English if you do not have the GCSEs or equivalent 

What is the expected career progression after this apprenticeship?

A natural progression route would be a Level 3 Apprenticeship, either Senior Production Chef or Hospitality Supervisor, depending on the chosen job path and if the current job role supports the learning

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Logical, Team working, Initiative, Patience, Food Safety and Hygiene


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Paul is a family company built upon a foundation of time-honoured production methods passed down for five generations. Started in 1889 in a small bakery in Croix, near Lille in the North of France. on 2019 PAUL turns 130! A Family owned business with a French traditional theme focusing on quality at heart.




65 Baker Street


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Training provider



Vicky Lynch


Apprenticeship standard

Hospitality supervisor

Level 3 (A level)

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