Surgery Reception and Administration Support Apprentice Oakside Surgery

A new and exciting opportunity for an enthusiastic and customer friendly candidate to become part of our Reception based administration support team as part of Oakside Surgery.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview).

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are looking for someone who is friendly, enthusiastic and ambitious, and would work well within a small yet very busy customer-based team.  Tasks will vary but could include:

  • Assisting patients in the reception area with face-to-face enquiries/support where necessary
  • Assisting with patient telephone enquiries and liaising with other NHS/GP partners as necessary
  • Booking routine medical appointments
  • Support with administration tasks as necessary such as scanning documents, filing records, maintaining patient files etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • On the job training as necessary to support role development
  • Off the job training (College attendance) to support qualification
  • Employer will allocate dedicated training time to support Off the Job training requirements
  • Functional Skill support in maths/English - if required

What is the expected career progression after this apprenticeship?

Possibility of future employment/progression opportunities upon successful completion of Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to nature of role any potential apprentice must respect all aspects of business and client confidentiality at all times and respect all visitors to the surgery. Part of the qualification will require regular College attendance (currently one full day per month, but supported with regular zoom/online training as well as site visits). College is based at Marsh Mills, Plymouth.

About the employer

Oakside Surgery is a busy GP practice covering a large area of Plymouth. We have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the many services offered.


Oakside Surgery






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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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