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Customer Service Advisor Apprentice Lindleys Autocentres

Do you want a dynamic and exciting career working for an automotive autocentre? Lindley's are offering a fantastic opportunity for an Apprentice Customer Service Technician join their busy workshop in Nottingham, Kirby in Ashfield. Learning how to provide industry leading services to customers.

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Closing date: 22 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    05 Nov 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000079993

  • Positions

    1 available

What will the apprentice be doing?

What will I be doing? The programme covers the technical and practical needs for today’s motor vehicle retail customer service industry. You will cover:

A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required. A qualified apprentice will be able to:

  • Be a confident first and last point of contact with customers
  • Take customer bookings and scheduling services and repairs
  • Communicate effectively with both customers and the vehicle technicians
  • Manage customer complaints
  • Offer advice and guidance for vehicle care, warranty retention and warranty claims
  • Sales/advice for accessories and modifications

Once the apprenticeship is complete they will be able to:

  • Take orders from customers both face to face and over the phone
  • Raise invoices
  • Liaise with other members of staff
  • Customers may include members of the public, service departments of dealerships, and garages
  • Advise on accessories and modifications

What training will the apprentice take and what qualification will the apprentice get at the end?

The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. 

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship. 

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

4x per year at Emtec college, Ruddington. Week Block release.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working

Qualifications

GCSE or equivalent English (Grade 3/D or above) Essential
GCSE or equivalent Maths (Grade 3/D or above) Essential

Things to consider

The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport.

About the employer

Lindleys Autocentres is a Nottingham based garage offering a range of vehicle services. We have over fifty years of experience in the motor industry, we’re a VOSA regulated MOT test centre and a member of the FER (Federation of Engine Re-manufacturers). In short, with Lindley’s Autocentres, you can rest assured your vehicle is in capable hands. Whether it’s an MOT, servicing, engine repairs, new tyres, or any of the broad range of vehicle services we offer, you’ll always find great value for money and a friendly, welcoming service

Employer

Lindleys Autocentres

Address

Station St

Kirkby in Ashfield

Nottingham

NG17 7AQ

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Mary

mary.edwards@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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