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Apprentice ICT Support Officer Staffordshire County Council

We have a number of exciting apprentice opportunities to join Staffordshire ICT. After some initial training you will start your IT career working as part of our Customer Support desk, where you will provide 1st line support for all hardware and software issues raised by our service users.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £12,761.00

    £12,761 - £13,825 per annum.

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    03 Oct 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000079973

  • Positions

    4 available

What will the apprentice be doing?

The county council relies on its ICT team and the solutions they deliver to do its business. As a major employer the council uses an extensive portfolio of leading edge technologies and you could be part of the team that support and delivers that service and over time even help to shape new solutions moving forwards.

The council has a proud tradition of developing staff from the ground up and developing them into fully qualified and professional ICT experts. If you have the ambition, skills and desire to become such an expert then we want to talk to you.

After some initial training you will start your IT career working as part of our Customer Support desk, where you will provide 1st line support for all hardware and software issues raised by our service users. You will gain experience of how ICT works in a large scale enterprise organisation and start to work with specialist teams which will help you shape where you see your future career path in ICT.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Training:

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

Employer

Staffordshire County Council

Address

1 Staffordshire Place

Stafford

ST16 2DH

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022