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IT Helpdesk Apprentice TOTAL GROUP INTERNATIONAL LTD

We are now looking for an exceptional first line helpdesk engineer to enhance our front-line Helpdesk. You will be responsible for resolving technical issues, recognising when to escalate to ensure fastest resolution and recommending solutions and new products to customers to maximise their IT investment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    £12,000 - £15,000 per annum

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    14 Oct 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000079955

  • Positions

    1 available

What will the apprentice be doing?

  • Providing hardware support and installations covering PC, Server, networking, Firewalls, Wi-Fi and disaster recovery
  • Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), Virtualisation Hyper V / VMware
  • Completing customer change requests in line with agreed change management process and SLA’s
  • Progressing and actioning all assigned tickets and ensuring actions are fully documented in PSA tool
  • Escalating tickets where necessary to second/third line support
    Updating and creating Knowledge Management documentation

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware.
A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premises, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

What is the expected career progression after this apprenticeship?

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Clean driving licence, own car

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Total Group is an ambitious, consistently expanding MSP driven to improving the IT environments of SME's. We take great care choosing our clients and strive to build trusted relationships that make a better IT future for everyone. Despite it's challenges, the pandemic has been a time of great achievement, seeing the business expand into brand new rural offices and undergo an exciting rebrand. Total Group have embraced the IT development required for business continuity in modern hybrid or remote working environments and have been able to continue a path of ambitious growth.

Employer

TOTAL GROUP INTERNATIONAL LTD

Address

SMALLGROVE FARM

WINDMILL ROAD

PEPPERSTOCK

LU1 4LQ

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022