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Kia Parts Advisor Apprentice KEN JERVIS LTD

Would you like a career in the automotive industry as a Parts Advisor, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties will include liaising with customer, suppliers, and mechanics to order car parts.

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Closing date: 19 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8:30am - 5:00pm Monday - Friday

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    20 Oct 2022

  • Date posted

    22 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000079826

  • Positions

    1 available

What will the apprentice be doing?

Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you. Ken Jervis Stoke on Trent are currently seeking a Parts Advisor Apprentice to join their dealership.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Working with customers to meet their requirements and giving advice on additional parts and services
  • Matching orders against stock items and sourcing parts, while offering competitive prices
  • Working as a team and independently to reach set goals and KPIs
  • Delivering fantastic customer service while remaining efficient and focused on your tasks
  • Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
  • Managing goods in and out
  • Working with suppliers, placing orders or returns and processing paperwork accurately
  • Working to a high level of customer service at all times and remain courteous and police to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard,

You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training. This will involve 4 separates 1-week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel. Service Advisor, Intermediate Apprenticeship (1 year).

Standard Training will include:

·        Nationally recognised qualifications

·        IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

·        Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor

·        Regular in dealer review and assessment visits

·        Functional skills if needed

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths/English (Grade 4/C or above) Essential

Things to consider

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The candidate must be able to attend the block release training weeks. The current National Minimum Wage (NMW) rate for apprentices is £4.30 per hour. This applies to 16-18 year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early This apprenticeship is work based learning therefore most of the time you will be working at the employers address. Depending on your training you will only need to attend college in Nottingham for initial assessments, enrolment and a few other rare occasions.

About the employer

Ken Jervis Kia, your Multi Award Winning family run Kia Dealership, where your absolute satisfaction is our minimum expectation At Ken Jervis Kia we take Customer Service very seriously. On top of recently winning the prestigious Kia Family like Care Award for outstanding Customer Care, we are also proud to announce two further accreditations for Customer Service. Firstly, Ken Jervis is the very first Motor Dealer in the UK to be afforded a Service Mark (2021) by the Institute of Customer Care, and did so with a distinction. One of just 15 companies, across all business sectors, to achieve such an accolade. And secondly, awarded by Reputation.com, the “Leading Industry Dealership 2020” Award. Making Ken Jervis the outright winners of all Motor Dealerships in the UK.

Employer

KEN JERVIS LTD

Address

COBRIDGE ROAD

STOKE ON TRENT

ST1 5JU

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

molly.poyzer@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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