Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Support Technician Apprentice GW NET-WORKING LIMITED

Are you looking to start your career in IT Support? Do you want to be part of an experienced team where you will develop new skills and knowledge in the IT industry? If the answer is YES, then this could be the ideal opportunity for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage


    Pay review after 3 months probation

  • Working week

    Monday to Friday 08:45 to 17:15 (1h lunch)

    Total hours per week: 40

  • Expected duration

    22 Months

  • Possible start date

    14 Nov 2022

  • Date posted

    22 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To be considered for this role, you don’t need any previous experience in the IT industry. As our ideal IT Support Technician Apprentice, you will require excellent communication skills and a good understanding of customer service. You will have a keen interest in IT and be eager to learn new skills.

As an IT Support Technician Apprentice, your duties include:

  • Routine IT maintenance and technical support for GWN’s small business clients, including:
  • Managing Office 365 user accounts & licences
  • Monitoring backups
  • Monitoring Anti-Virus software
  • Creating and updating Helpdesk tickets from telephone calls, emails and alerts; Including logging details of support activities in the Helpdesk system
  • 1st line remote and telephone support
  • Assist in updating customer related technical documents and reports
  • Managing escalations of issues internally, as well as to 3rd-party suppliers

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training towards L3 Information Communication Technician: Support Technician will be provided. You will complete a 22-month apprenticeship.

Industry qualification and training covering:

PETA Networking Fundamentals
PETA Server Fundamentals
PETA Security Fundamentals
10 Quality of Life (QoL) training days
Off-the-job training - 25 days (day release) at PETA's training centre in Cosham. 

What is the expected career progression after this apprenticeship?

Potential progression routes will be discussed during the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Logical, Ability to prioritise workload, Effective time management


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
BTEC or equivalent IT (Grade 3) Desired

Things to consider

Benefits: 20 days holiday + 8 Bank holidays. Potential to work from home. Potential enrolment to pension scheme. Progression opportunity. Training towards completion of L3 Support Technician apprenticeship. Free car park. We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

About the employer

GW Net-Working was founded to deliver high-quality IT services to Small and Medium sized Enterprises (SME's). From many years of experience supporting businesses of varying sizes and needs the company have developed a scalable and adaptable portfolio of services to suit any company. Don’t miss out on this excellent opportunity. Apply today for the role of IT Support Technician Apprentice!




Unit 7

Freemantle Business Centre

Millbrook Road East

SO15 1JR

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022