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Customer Service Apprentice EURO CAR GROUP LTD

This a fantastic opportunity where you will be working closely with the growing in house and remote sales team, liaise with clients, dealerships, finance companies and process the corresponding information and paperwork within designated time frames.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jan 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday to Thursday from 9:00am to 6:00pm and Friday 9:00am to 5:30pm (excluding 1 hour unpaid lunch)

    Total hours per week: 39.5

  • Expected duration

    16 Months

  • Possible start date

    23 Jan 2023

  • Date posted

    22 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000079506

  • Positions

    1 available

What will the apprentice be doing?

To liaise with the in house and remote sales team, dealerships, finance companies and customers to answer general queries which will assist the administration and sales teams with progressing vehicle orders until they are booked for delivery.

The candidate will answer general queries via email and over the phone from potential customers and customers whose vehicles have already been delivered. To assist customers with making changes to their lease.

Main Responsibilities:

  • Requesting, sending and submitting extension, early termination and mileage amendment documents
  • Requesting and sending vehicle status updates
  • Answering general queries over the phone and via email
  • Using our in house CRM and multiple bespoke CRM’s
  • GDPR
  • Compliance
  • Answering the phone when the sales team are on other calls

Company Benefits:

  • On-site parking
  • Casual dress Fridays
  • Food and drinks facilities on site
  • Bruntwood facilities such as the gym, showers, Bruntwood collective and activities
  • Closed over Christmas and New Year Holidays

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard 

  • Functional Skills Level 2 Maths (if required)
  • Functional Skills Level 2 English (if required)

What is the expected career progression after this apprenticeship?

There is the potential for the candidate to progress to a full-time permanent employee


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C or above) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C or above) Essential

Things to consider

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About the employer

Eurocar Group Ltd T/A AllCarLeasing is a growing privately-owned vehicle sourcing and financing company operating across the UK. Our main office is based in Knutsford, Cheshire but we have appointed representatives working remotely in different parts of the UK. Our growing portfolio of finance houses and vehicle suppliers enables us to find the best deal on a new vehicle of choice for both business or personal use and organise for it to be delivered directly to the residential or business address.

Employer

EURO CAR GROUP LTD

Address

Garden Suite

Booths Hall

Booths Park, Chelford Road

WA16 8GS

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Training

Training provider

DAMAR LIMITED

Contact

Sabina Adam

Sabina.Adam@damartraining.com

07566289979

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jan 2023