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Business and Patient Coordinator apprentice THE SURREY PARK CLINIC (IHG) LTD

APPLY NOW to start your career in Business and Customer Support! This is a great opportunity to join a friendly office team, helping with administration, and to provide support to customers and patients.

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Closing date: 19 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 09:00 – 17:00 Wednesday fortnightly 12:00 – 20:00 1 Saturday a month 08:30 – 16:30 (when working a Saturday, you will get a day off in the week).

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 Dec 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Register patients arriving for their appointment and process the required forms and records
  • Answer phone calls and emails and make appointments
  • Act as the first point of contact for visitors
  • Assist clinical members of the team with patient pathways
  • Taking payments
  • Ensure the clinic is presentable to visitors at all times
  • Assist other members of the team and departments where required (medical letters, website content and formatting etc.)
  • Act as a role model and proudly deliver our promise to patients and colleagues of excellent service with elegance, compassion and unfailing attentiveness

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Standard, which includes:

  • Modules covering Skills, Knowledge, and Behaviours in Business
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (online)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in Maths & English if required
  • Business Administrator Certificate from IfATE and City & Guilds

What is the expected career progression after this apprenticeship?

The Surrey Park Clinic have aspirations to employ the apprentice full time after the successful completion of the apprenticeship but this all depends on the needs of the business in 15 months time and the development of the learner. There are no guarantees and it's important to set expectations from the outset.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*-D or 9-3) Desired
GCSE or equivalent Maths (Grade A*-D or 9-3) Desired

Things to consider

1+ years of proven customer service and administration experience. Candidates must be well-polished, enthusiastic and demonstrate success in delivering targets

About the employer

The Surrey Park Clinic is an independently owned private practice with an experienced senior management team and specialist clinicians. The clinic has been open since 2005.








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Training provider



Lilly Spake


Apprenticeship standard

Business administrator

Level 3 (A level)

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