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Customer Service Apprentice ENABLE2 CIC

Enable2 are looking for a Customer Service Apprentice to ensure all inbound and outbound telephone requests for services, in a fast- paced environment, are recorded and allocated efficiently, always ensuring the highest level of client care.

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Closing date: 03 Oct 2022

Apprenticeship summary

  • Annual wage

    £13,318.50

  • Working week

    The working hours will be between 8am – 18.00pm, Monday to Friday, on a rotating basis. We have 3 shift patterns: * 8am - 4pm * 9am - 5pm * 10am - 6pm You will be required to be flexible to work these times and shifts.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000078879

  • Positions

    1 available

What will the apprentice be doing?

  • Answer phone calls in a friendly and professional manner
  • Liaise with clients openly to ensure their requirements are fully understood
  • Connecting telephone appointments
  • Resolving immediate queries with bookings
  • Provide operational cover where appropriate as determined by customer and client needs
  • Assist with general tasks as requested
  • Accurately record information
  • Update and maintain IT and Administrative systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be delivered one day a week at Shipley College for the Level 2 Customer Service Practitioner Standard.

What is the expected career progression after this apprenticeship?

The apprentice may be able to apply for a full time position with the company on a successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

We provide professional interpreting & translation services to UK organisations.

Employer

ENABLE2 CIC

Address

WESTEND MILL

152 SUNBRIDGE ROAD

BRADFORD

BD1 2HA

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Training

Training provider

SHIPLEY COLLEGE

Contact

Cameron O'Donnell

apprenticeship@shipley.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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