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Client Services Team Assistant – Business Administration Apprentice BERKELEY INSURANCE GROUP LIMITED

An excellent opportunity to work within a leading company as a Client Services Team Assistant. The Client Services Team is a vital part of the business and demands excellent teamwork and organisational skills. The successful person will undertake administrative tasks for all areas of the business and provide a professional service to our clients.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage


    22 days, plus bank holidays and ½ day birthday bonus

  • Working week

    Monday - Friday 9am-5pm

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    17 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Our apprentices work within a team, supporting one another and the rest of the business. There are a wide range of responsibilities including but not limited to:

-        Morning and afternoon post

-        Monitoring the information inbox

-        Visitor lists

-        Booking meeting rooms

-        Chasing insurer documentation

-        Monthly renewals

-        Invoicing

-        Scanning

-        Mail merges

-        Insurer and client letters

-        Printing and binding

What training will the apprentice take and what qualification will the apprentice get at the end?


  • Level 3 Apprenticeship Standard in Business Administrator

End-point Assessment (EPA):

·          Knowledge test

·          Portfolio based interview

·          Project presentation

Delivery Method

  • 14 sessions delivered at Loughborough (Thurs AM)
  • Online portfolio to update with learning and development completed onsite
  • Diarised visits from dedicated Trainer/Assessor

What is the expected career progression after this apprenticeship?

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

We want to help our apprentices grow and encourage them to think about their career progression, whether in the Client Services Team or elsewhere in the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade Level 4/Grade C or equivalent) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying. Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.

About the employer

Berkeley Insurance Group are a leading independent chartered insurance broker. Our specialists have market leading expertise and technical knowledge. They understand the risks our clients face and make sure they get the cover required at the very best price. Our aim is to ensure that all customers are treated fairly and that the interests of our clients remain paramount. We always strive to reach the highest ethical and professional standards in all aspects of our business and we are proud to have many loyal, long-standing customers. All of us take responsibility to ensure that we maintain these high standards and that we always put our client’s interests first.




2 Colton Square



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Training provider



Hayley Cousins

Apprenticeship standard

Business administrator

Level 3 (A level)

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