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Estio Training have an exciting new opportunity for an IT Apprentice with SCC. Do you love technology? We are looking for someone who has excellent communication and customer service skills. Working within the support team, the successful candidate will provide first line support to customers on a range of technical issues.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday 9:00am – 17:00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    17 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000077878

  • Positions

    1 available

What will the apprentice be doing?

  • To diagnose, replace and repair a variety of AV products both hardware and software based.
  • Assist other engineers in the delivery of service to our customers.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s requirements.
  • Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed by the Branch.
  • Work a certain amount of overtime when required to do so.
  • Must be able to embrace new technologies and adapt to change.
  • Carry out any other reasonable as requested by your line management
  • Represent SCC in a professional and positive manner at all times
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
  • Must be professional and presentable at all times.
  • Respond to any requests for information from your line management in a timely manner
  • Work a certain amount of overtime when required to do so.
  • Be Familiar with all SCC polices and processes relevant to the role and/or your responsibilities to SCC and our customers. 
  • Be Familiar with customer policies and processes where applicable

What training will the apprentice take and what qualification will the apprentice get at the end?

This apprenticeship will give you a Level 3 Information Communications Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Professional, Presentable

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

We are SCC – great things happen when we work together. To make IT work for their customers to improve the way they do business. To deliver quality IT solutions and services that change the way businesses do business. Deliver long-term profit to invest back into the business. Nurture a winning network of partners to create enduring value to their customers.

Employer

SCC

Address

Aztec W, Almondsbury

Bristol

BS32 4SR

Contact

Stephanie Mallinson

stephanie.mallinson@estio.co.uk

0113 3500 333

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Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


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