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IT Support Technician Apprentice (EnablesIT) Enables IT

Estio Training have an exciting new opportunity for a IT Support Technician with EnablesIT, a computer support company based in Cranleigh.

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Closing date: 10 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, 3-week pattern – 8:00-16:30- 9:00-17:30- 09:30-18:00

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    16 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Demonstrate strong commitment to service ethics
  • Responding to and resolving alerts, incidents and service requests with 1st line expertise within the service level agreement
  • Providing accurate technical answers that are appropriately communicated to customers
  • Keep users regularly informed of the progress in accordance with the service desk guidelines
  • Manage customer expectations in accordance with SLA

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
For a full list of programme modules visit:

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Presentation skills, Team working, Initiative


GCSE or equivalent English (Grade 4,5) Essential
GCSE or equivalent Maths (Grade 4,5) Essential

About the employer

We work in partnership with our customers to provide IT services that solve their pain points and genuinely enable them to deliver more. Our customers include small businesses and large multi-server organisations. They all trust us to manage their systems and secure their data, ensuring they get the most out of their IT. We believe IT should always be an asset to your business and never a headache, giving you back valuable time to focus on what you do best.


Enables IT


Unit 7 Williams Court

Little Mead




Lois Sharland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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