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Surgery Reception and Administration Support Apprentice THE BUDSHEAD MEDICAL PRACTICE

A new and exciting opportunity for an enthusiastic and customer friendly candidate to become part of our Reception based administration support team as part of the Budshead Medical Practice.

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Closing date: 10 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday maximum 35 hours per week - 30 minutes unpaid lunch break (working times will be confirmed at interview)

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    31 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are looking for someone who is friendly, enthusiastic and ambitious, and would work well within a small and very busy customer-based team. Tasks will vary but could include:

  • Assisting patients in the reception area, with face-to-face enquiries/support where necessary
  • Assisting with patient telephone enquiries. liaising with other NHS/GP partners as necessary
  • Booking routine medical appointments
  • Support with administration tasks as necessary such as scanning documents, filing records, maintaining patient files etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner Standard - Level 2
  • On the Job training as necessary to support role development
  • Off the Job training (College attendance) to support qualification requirements
  • Employer will allocate dedicated training time to support qualification requirements
  • Functional Skills support - Maths/English - if required

What is the expected career progression after this apprenticeship?

Possibility of future employment/progression opportunities upon successful completion of Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to nature of role any potential apprentice must respect all aspects of business and client confidentiality at all times and respect all visitors to the surgery. Part of the qualification will require regular College attendance (currently one full day per month, but supported with regular zoom/online training). College is based at Marsh Mills, Plymouth

About the employer

Budshead Medical Practice is a busy GP practice covering an area in the north of Plymouth. We have around 7500 patients across the area and have a full team of medical staff including doctors, nurses and attached staff, as well as a full admin team to support the services offered.







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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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