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Apprentice Receptionist Bosworth Medical Centre

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

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Closing date: 03 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday 8:30am - Friday 6:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    15 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000077357

  • Positions

    1 available

What will the apprentice be doing?

Job Responsibilities:

Administration
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Maintenance of filing systems and data input according to protocol for reports from outside agencies
Filing of letters /reports when requested.
Filing of letters/pulling of notes when requested
Fax and photocopy as requested
Scanning of letters and reports when requested
Summarizing of new patient records in accordance with summarizing protocol

Reception
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person
 

Appointments
Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests
Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.
 

Computer
Registrations of new patients – computer data entry and medical records.
Making full use of  practice computer system taking into account protocols
Process patients change of address – computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.

Telephone
Have working knowledge of telephone system, during and after hours.
Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed

Other Tasks
Ensure building security – have thorough knowledge of doors/windows/alarm.
Making  of drinks (rota system) or when requested by senior member of staff
Any other tasks allocated by managers

What training will the apprentice take and what qualification will the apprentice get at the end?

College day will be 1 day a week based at South & City College Birmingham - Digbeth Campus

Business Administrator Level 3 Apprenticeship Standard

What is the expected career progression after this apprenticeship?

Can lead to higher level apprenticeship or full time employment after successfully completing the apprenticeship programme.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Working a busy doctors practice

About the employer

NHS Trust for primary care

Employer

Bosworth Medical Centre

Address

BOSWORTH MEDICAL CENTRE

CRABTREE DRIVE

BIRMINGHAM

B37 5BU

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Training

Training provider

SOUTH & CITY COLLEGE BIRMINGHAM

Contact

Kam Sahota

kamaljit.sahota@sccb.ac.uk

0121 694 5066

Apprenticeship standard

Business administrator

Level 3 (A level)


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