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Apprentice Business and Customer Service Administrator YORKSHIRE SPORTS & PRESTIGE LIMITED

This is an exciting opportunity to work for Yorkshire Sports and Prestige trading as Direct Car Credit undertaking varied duties. You will be working with a hardworking and friendly team.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £9,379.50

    The wage is negotiable this will depend upon experience. The wage may increase during your apprenticeship subject to positive performance of all areas of the apprenticeship requirements

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days: Monday to Friday Number of Hours: 9am – 5pm Unpaid 15 min morning and afternoon break Unpaid 30 minutes for lunch

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Oct 2022

  • Date posted

    18 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000077257

  • Positions

    1 available

What will the apprentice be doing?

The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:

General administrative duties including adding invoices into the vehicle database, creating sales invoices and warranty documents, typing correspondence by e-mail and letter.

Using Sage to input information.

Basic finance duties.

To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents.

Support to members of the management, accounts and sales team.

Using Microsoft Packages, in particular Word, Excel, Outlook and PowerPoint.

To deal courteously and efficiently with all visitors.

Answering the telephone in a professional manner and dealing with enquiries.

Responsible for co-ordinating the post.

Providing refreshments for visitors when required.

Inputting data onto internal systems with a high level of accuracy.

Dealing with stationary/stock levels and reordering as and when appropriate.

Dealing with requests for information.

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions.

Attend and be punctual for all lessons with regards to your apprenticeship programme.

Complete all required assignments with regards to your apprenticeship by the required timeline.

Build up your portfolio of evidence on-going during your apprenticeship programme. Access support from your tutor/assessor as and when required.

Access support from your manager with regards to any evidence requirements or support as and when required.

Attend all work-based training/support sessions.

Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

What training will the apprentice take and what qualification will the apprentice get at the end?

Overview of Customer Service Level 2 Apprenticeship Standard

The role of a customer service level 2 practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

 

Knowledge

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Skills

Interpersonal skills

Communication

Influencing skills

Personal organisation

Dealing with customer conflict and challenge

Behaviours / Attitude

Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code, professional language

“Right first time”

 

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio

Interview

Practical Observation

Professional Discussion

Functional Skills: Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A* - C or 4-9 - Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study; you will attend classes via Teams and complete work for your apprenticeship. The study day is a Wednesday.

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

 

There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications

 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative, Hard working

Qualifications

GCSE or equivalent Maths and English (Grade 3/D or above) Essential

Things to consider

Following applying for this vacancy, the first stage, after your initial application, will be to attend an interview with Nichola Barnes. If you do not attend this interview your application will not progress any further. For any further information on this vacancy please contact Nichola Barnes at Kirklees College on E-mail: nbarnes@kirkleescollege.ac.uk 07788390025 or apprenticeships@kirkleescollege.ac.uk NO CONTACT should be made with the employer at this initial stage, the College is more than happy to help you with any queries you may have. The salary may be negotiable. This will depend on experience. The salary may also increase after a probationary period, if the budget allows, following successful employment and production of the required work towards achieving the qualifications towards the apprenticeship training programme. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Your employer will allow you time off for study and this will be part of your contract of employment. You should attend all required classes and keep up to date with any set work.

About the employer

About us: At Direct Car Credit we pride ourselves on putting the needs of our customers at the forefront of what we do. We believe that everyone deserves to get that "new car" feeling of driving away from a car showroom. That's why we use our experience and the contacts we have built up with finance providers to ensure our customers have the best chance possible of getting that new car feeling. We understand that things can happen in life that can affect your credit rating but we believe this shouldn't be a barrier to you owning the car you need to get to work, do the school run or just get away and enjoy yourself.

Employer

YORKSHIRE SPORTS & PRESTIGE LIMITED

Address

135 HUDDERSFIELD ROAD

DEWSBURY

WF13 2RP

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

nbarnes@kirkleescollege.ac.uk

07788390025

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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