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IT Support Apprentice (St Luke's Hospice) St Luke's Hospice

Estio Training has an exciting new opportunity for an Information Communications Technician to join the St Luke’s IT Team delivering all IT services across St Luke’s Hospice and other partnering Hospices, and in collaboration with the wider healthcare partnership

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Closing date: 03 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9 to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    12 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answer telephone calls, emails, portal requests and other enquiries in a prompt and professional manner, recording key and noteworthy information
  • Provide 1st and 2nd line technical support, ensuring that IT incidents are promptly actioned and resolved against agreed service levels

Supporting resilient services

  • Apply technical skills to resolve 1st and 2nd line technical issues
    Building ‘One Team’
  • Work across hospice teams in a seamless and integrated way, leveraging technology to maintain clear working priorities and attending on site, where required


  • Work closely with managers and colleagues to understand changing business priorities, required IT service levels and emerging technology needs
  • Support the development and maintenance of standard operating procedures covering all IT Service Operation disciplines and others are required
  • Communicate in a timely manner through multiple channels with users, patients, family, friends, suppliers and partners on the progress and actions taken and planned to resolve any support related activities

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal, and professional standards.
    Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

Chance to secure a permanent position and career progression.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills


GCSE or equivalent English (Grade A*- C/9-4 or equivalent) Essential
GCSE or equivalent Maths (Grade A*- C/9-4 or equivalent) Essential

About the employer

Our vision is a community where no person has to die alone, in pain or in distress. You will support us to do this as a member of our effective IT Team delivering all IT services across St Luke’s Hospice, Rowcroft Hospice and St Richards Hospice. St Luke’s Hospice provides specialist care to patients with progressive, life limiting illnesses. The successful candidate will work in the IT department, who provide a broad range of IT services to staff, volunteers, patients, and visitors.


St Luke's Hospice


Stamford Road




Jessica Hargraves

01133 500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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