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Customer Service Practitioner Level 2 Apprenticeship MCFARLANE SALES & LETTINGS LTD

Have you ever considered yourself becoming a leading estate agent? This role presents and exciting opportunity for the right candidate to join our growing lettings team and start a career in estate agency with one of the leading lettings teams in the area.

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Closing date: today

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 8.45am - 5.30pm with 45 minutes (unpaid) for lunch Saturday 9am-3.30pm Time off in lieu during the week for working Saturday

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    12 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Deal with telephone and internet enquiries
  • Arrange the booking of viewings and valuations
  • Deal with walk in clients
  • Update window displays and website
  • Office administration
  • Compose marketing literature
  • Undertake direct marketing

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided by New College Swindon one to one in the workplace
Customer Service Practitioner Level 2 Apprenticeship

What is the expected career progression after this apprenticeship?

Possibility to be made a full-time negotiator after successful completion of apprenticeship and having full driving licence and car.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative, Able to work independently, Computer Literate, Knowledge of Microsoft Word, Calm under pressure


GCSE or equivalent English & Maths, (Grade C/4 or above) Essential

Things to consider

Driving licence and access to vehicle preferred. We would consider someone who is learning to drive but this will alter the responsibilities as the role will become purely office based. Candidate will need to have passed their driving test and have access to a vehicle upon completion of their apprenticeship in order to be considered for a full time position. You will need to complete pre-screening paperwork and have a chat with New College to discuss any experience, interest in the apprenticeship and how it is delivered You will need to complete initial assessments in maths and English By submitting your application, you confirm that you are happy for New College Swindon to share your information with the employer as part of the application process

About the employer

McFarlane Sales & Lettings are an award winning local independent Estate Agents specialising in Sales, Residential Lettings and Property Management.







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Training provider



Carly Taylor


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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