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Virtual Receptionist Apprentice ANSACOM LTD

Ansacom are seeking an enthusiastic and friendly Virtual Receptionist to join their fast-paced team. You’ll become an important part of the team providing excellent customer care to clients. To start your career, APPLY NOW!

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Closing date: 06 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8 hours per day and rota to be confirmed

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    07 Mar 2023

  • Date posted

    12 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000076563

  • Positions

    1 available

What will the apprentice be doing?

  • Speaking directly to our customers to help them with their enquiries. When it falls outside of your knowledge area to raise to the relevant department.
  • Answering inbound calls
  • Passing informative messages to our customers
  • Handling emails and basic administration
  • Using booking systems to help aid our customers enquiries
  • Consistent training throughout employment to ensure you’re the best that you can be

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist, which includes:

  • Modules covering Skills, Knowledge & Behaviours in Customer Service
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (2 online exams & 1 in-person assessment)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in Maths & English if required
  • Apprenticeship Certificate from IFATE and City & Guilds

www.boomtrainingltd.co.uk/courses

What is the expected career progression after this apprenticeship?

If the apprentice proves to be successful, the role will be extended beyond the apprenticeship. Ansacom cares deeply about career progression and promoting staff from within.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Initiative

Qualifications

GCSE or equivalent English (Grade A*-D or 9-3) Desired
GCSE or equivalent Maths (Grade A*-D or 9-3) Desired

About the employer

24 hour telephone answering services and telemarketing company - we answer calls on behalf of businesses!

Employer

ANSACOM LTD

Address

THE WAREHOUSE

1 DRAPER STREET

SOUTHBOROUGH

TN4 0PG

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Training

Training provider

BOOM TRAINING LIMITED

Contact

Lilly Spake

hello@boomtrainingltd.co.uk

02380004210

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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