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Workforce Supply Team Apprentice THE NHS CONFEDERATION

Are you keen to build on your skills, while working towards a Customer Service Practitioner (L2) Apprenticeship? then this is an excellent opportunity for the right person. Whether you are looking for your first job or a career change this could be the opportunity for you.

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Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage


    £12,965 for Year 1 of Apprentice Level 2, increasing to £17,425 (£18,031 for over 25yrs) after 12 months Please review the current Apprenticeship National Minimum Wage guide (ANMW):

  • Working week

    Full time (36.5 hours) including 6 hrs per week off-the-job training, 18 month fixed term contract. Monday to Friday 9.00am to 5.00pm. Flexible working arrangements can be discussed on appointment.

    Total hours per week: 36.5

  • Expected duration

    18 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

About the role:

We work with managers from across the NHS to help them to be the best employers they can be so they can look after their staff and get the most out of them. We encourage them to listen to their staff, to aid their development, and to invest in their experiences around a number of NHS workforce topics. 

As an apprentice you will: 

  • Provide effective administrative support to the workforce supply team 
  • Work as part of the team to help with the co-ordination, administration, and delivery of specific programmes of work with national importance with a focus on providing excellent customer service

We would love to hear from you if you: 

  • Are an excellent team player who is motivated and willing to learn
  • Can prioritise and manage workload with tight deadlines 
  • Have good spoken and written communication skills

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship.
1 day a week at The Printworks Campus, Leeds.
We will support and coach the apprentice through the apprenticeship 

We will carry out both curriculum and pastoral care.

We will carry out the skills development workshop days off site.

An assessor will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below*. 

Assessor visits will take place on a regular basis. We will manage the 
apprentice’s OneFile account ensuring targets, milestones and 
deadlines are achieved. 

What is the expected career progression after this apprenticeship?

  • Possible full time position in an administrative/customer service role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade Grade 4 or above) Desired
GCSE or equivalent Maths (Grade Grade 4 or above) Desired

Things to consider

Agile working – primarily homeworking/occasional Leeds office working so needs to be suited to this type of working environment. You will receive an excellent benefits package, including 30 days annual leave(plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.

About the employer

The NHS Confederation is dedicated to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to encourage staff from different backgrounds including our staff networks and a staff forum. The NHS Confederation is dedicated to being a flexible employer. We recognise the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to maintain a work life balance and take care of employee health and wellbeing. You will receive an excellent benefits package, including 30 days annual leave(plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.




Nhs Confederation

2 Brewery Wharf

Kendell Street

LS10 1JR

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Training provider



Leeds City College

0113 2846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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